Terms & Conditions

01. Introduction

These Global Terms of Service (“Terms”) govern access to and use of Commerce Book websites, web applications, desktop applications, mobile applications, APIs, software, modules, integrations, subscriptions, and related products and services (collectively, the “Services”). These Terms apply to Commerce Book users worldwide.

“Commerce Book,” “Company,” “we,” “us,” or “our” means the legal entity providing the Services. “Customer,” “User,” “you,” or “your” means the individual, business, company, organization, institution, or other legal entity accessing or using the Services.

By creating an Account, purchasing, subscribing to, activating, accessing, or using Commerce Book, you confirm that you have read, understood, and agreed to these Terms and the Commerce Book Global Privacy Policy. If you use Commerce Book on behalf of an organization, you represent that you are

02. Global Availability

Commerce Book may provide Services to Customers in Bangladesh and other countries worldwide. The availability of particular features, payment methods, integrations, currencies, taxes, applications, modules, support options, or Plans may vary by country or region. Users are responsible for ensuring that their use of Commerce Book complies with laws applicable to them and their businesses. Mandatory rights provided by applicable local law remain unaffected by these Terms.

03. Account Registration and Security

Certain Services require an Account. Users must provide accurate, complete, and current information and keep it updated. Users are responsible for maintaining the confidentiality of usernames, passwords, OTPs, API credentials, authentication information, and other Account security credentials. Users must promptly notify Commerce Book of suspected unauthorized access or security incidents. Customers are responsible for activities performed by their authorized employees, users, representatives, or administrators.

04. Plans and Subscriptions

Commerce Book may offer Free, Basic, Silver, Gold, Enterprise, Custom, and other Plans. Each Plan may have different limits or features relating to companies, branches, users, devices, items, invoices/bills, transactions, storage, reports, modules, integrations, support, and other Services. The Plan information displayed at purchase or activation forms part of the Customer’s subscription arrangement. Commerce Book may introduce, modify, replace, or discontinue Plans subject to applicable law and existing contractual commitments.

05. Free Plan

Where available, the Free Plan may be offered for long-term or lifetime use subject to the then-current Free Plan policy and applicable usage limits. Limits may apply to items, invoices/bills, transactions, companies, users, storage, modules, integrations, or other functionality. Commerce Book may modify Free Plan features or limits where permitted by applicable law. Customers may upgrade to a Paid Plan at any time.

06. Payments, Billing and Currency

Commerce Book may accept payment through supported online payment gateways, bank transfer, mobile financial services, cards, cash at authorized locations, authorized/verified agents, and other approved methods. Paid subscriptions may be activated after successful payment and verification.

Customers must provide accurate payment information. Taxes, VAT, GST, duties, banking fees, and currency conversion charges may apply depending on jurisdiction. Currency availability and exchange rates may depend on banks, card issuers, payment processors, or other providers. Commerce Book is not responsible for independent conversion or banking fees imposed by third parties.

07. Renewal, Upgrade and Downgrade

Subscriptions may be offered monthly, yearly, multi-year, or under another specified billing period. Renewal conditions will be displayed with the applicable Plan. Upgrades may require additional payment. Downgrades may reduce features, users, companies, branches, storage, transactions, integrations, or other capabilities. Existing data exceeding downgraded Plan limits may become restricted until the Account complies with those limits.

08. Cancellation and Refunds

Cancellation and refunds are governed by the Commerce Book Refund & Cancellation Policy and applicable mandatory consumer laws. Custom development, customization, third-party services, completed work, activated licenses, or consumed Services may be subject to separate refund conditions. Nothing in these Terms limits statutory refund or consumer rights that cannot legally be excluded.

09. Software License and Authorized Use

Subject to these Terms and the selected Plan, Commerce Book grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to use the Services for authorized business purposes. This License does not transfer ownership of Commerce Book Software or Intellectual Property. Customers may use the Services only within authorized user, company, branch, device, feature, transaction, and other Plan limits.

10. . Prohibited Activities

Users must not, except where expressly permitted by applicable law or written authorization:

• Copy, clone, reproduce, resell, redistribute, rent, lease, sublicense, or commercially exploit Commerce Book without prior authorization.
• Reverse engineer, decompile, disassemble, or attempt to obtain the source code of Commerce Book.
• Circumvent or bypass security, authentication, licensing, subscription, or access-control mechanisms.
• Access another customer's account, confidential information, or business data without authorization.
• Introduce malware, viruses, malicious code, or any other harmful technology into the platform.
• Conduct unauthorized vulnerability testing, cyberattacks, security breaches, or activities that interfere with platform operations.
• Use, distribute, or promote cracked, pirated, counterfeit, cloned, or unauthorized versions of Commerce Book.
• Use Commerce Book for fraud, illegal, malicious, or unauthorized activities.

11. Users, Roles and Permissions

Users must not, except where expressly permitted by applicable law or written authorization:

• Copy, clone, reproduce, resell, redistribute, rent, lease, sublicense, or commercially exploit Commerce Book without prior authorization.
• Reverse engineer, decompile, disassemble, or attempt to obtain the source code of Commerce Book.
• Circumvent or bypass security, authentication, licensing, subscription, or access-control mechanisms.
• Access another customer's account, confidential information, or business data without authorization.
• Introduce malware, viruses, malicious code, or any other harmful technology into the platform.
• Conduct unauthorized vulnerability testing, cyberattacks, security breaches, or activities that interfere with platform operations.
• Use, distribute, or promote cracked, pirated, counterfeit, cloned, or unauthorized versions of Commerce Book.
• Use Commerce Book for fraud, illegal, malicious, or unauthorized activities.

12. Customer Data Ownership

Users must not, except where expressly permitted by applicable law or written authorization:

• Copy, clone, reproduce, resell, redistribute, rent, lease, sublicense, or commercially exploit Commerce Book without prior authorization.
• Reverse engineer, decompile, disassemble, or attempt to obtain the source code of Commerce Book.
• Circumvent or bypass security, authentication, licensing, subscription, or access-control mechanisms.
• Access another customer's account, confidential information, or business data without authorization.
• Introduce malware, viruses, malicious code, or any other harmful technology into the platform.
• Conduct unauthorized vulnerability testing, cyberattacks, security breaches, or activities that interfere with platform operations.
• Use, distribute, or promote cracked, pirated, counterfeit, cloned, or unauthorized versions of Commerce Book.
• Use Commerce Book for fraud, illegal, malicious, or unauthorized activities.

13. Personal Data Uploaded by Customers

Customers may store Personal Data concerning their customers, suppliers, employees, representatives, or other individuals. The Customer is responsible for ensuring that it has a lawful basis or appropriate authority to collect and process such Personal Data. Depending on applicable law and circumstances, Commerce Book may act as a processor/service provider while the Customer acts as controller, custodian, business, or equivalent responsible party. A separate Data Processing Agreement (DPA) may apply where required.

14. Backup, Recovery, Online and Offline Use

Commerce Book may provide backup functionality depending on the applicable Plan or Service and will take reasonable measures to maintain backups where included. Customers should maintain independent backups of important business information where appropriate. Supported products may operate online and/or offline; offline data may synchronize when Internet connectivity becomes available. Data conflicts may occur during simultaneous modification, and synchronization will follow applicable system rules.

15. Third-Party Services and Integrations

Commerce Book may integrate with payment gateways, banking services, SMS gateways, WhatsApp or messaging services, Email/SMTP providers, cloud and hosting providers, domain providers, analytics providers, Google services, Google Play, Apple App Store, APIs, and other external services. Third-party services are governed by their own terms and privacy policies. Commerce Book does not control independent third-party pricing, policies, availability, API changes, restrictions, or outages.

16. Customization and Development

Customers may request customization, integrations, implementation, migration, or new feature development. Separate quotations, payment terms, specifications, delivery schedules, Statements of Work, or agreements may apply. Unless otherwise agreed in writing, Commerce Book retains Intellectual Property rights in reusable software components, Source Code, architecture, frameworks, technologies, modules, limited and certain information may be retained for backup, security, accounting, legal, fraud-prevention, or and custom-developed functionality. Customer-owned data and Customer-provided Intellectual Property remain the Customer’s property. regulatory purposes as permitted or required by law.

17. Software Updates

Commerce Book may provide security updates, bug fixes, performance improvements, UI/UX improvements, feature updates, technology upgrades, and new functionality. Commerce Book may modify or replace features, architecture, database structures, APIs, interfaces, or technologies. Not all features are guaranteed to be available on every Plan, and older versions or features may be deprecated where reasonably necessary.

18. Accounting, Inventory, Tax and Business Responsibility

Commerce Book provides software tools for managing business operations. Customers remain responsible for verifying accounting entries, inventory quantities, cost calculations, financial statements, VAT/GST/taxes, payroll, invoices, reports, and other financial or business information. Commerce Book does not replace an accountant, auditor, tax adviser, lawyer, or other professional adviser and does not guarantee a particular tax, accounting, legal, financial, or business outcome.

19. Intellectual Property and Software Piracy

Commerce Book retains all rights, title, and interest in its Software, Source Code, architecture, database structures, algorithms, APIs, UI/UX, applications, modules, graphics, documentation, website content, logos, brand names, trademarks, and proprietary technology. Purchasing or subscribing does not transfer Intellectual Property ownership. Unauthorized copying, distribution, modification, cloning, resale, piracy, or counterfeit versions are prohibited, and Commerce Book may pursue remedies available under applicable law.

20. Security

Commerce Book will take reasonable technical and organizational measures designed to protect the confidentiality, integrity, and availability of its systems and data. Customers are responsible for protecting Account credentials and controlling authorized Users. No Internet-connected software, transmission, or electronic storage system can guarantee absolute security.

21. Service Availability

Commerce Book will make reasonable efforts to maintain reliable Services. Temporary interruption may occur because of maintenance, upgrades, hosting failures, Internet or telecommunications problems, third-party outages, cyber incidents, natural disasters, government actions, or other events beyond reasonable control. Unless expressly provided under a separate Service Level Agreement, 100% uninterrupted availability is not guaranteed.

22. Suspension, Termination and Data After Termination

Commerce Book will make reasonable efforts to maintain reliable Services. Temporary interruption may occur because of maintenance, upgrades, hosting failures, Internet or telecommunications problems, third-party outages, cyber incidents, natural disasters, government actions, or other events beyond reasonable control. Unless expressly provided under a separate Service Level Agreement, 100% uninterrupted availability is not guaranteed. limited and certain information may be retained for backup, security, accounting, legal, fraud-prevention, or regulatory purposes as permitted or required by law.

23. Privacy and Data Protection

Commerce Book processes Personal Data according to the Commerce Book Global Privacy Policy and applicable privacy/data-protection laws. Depending on the User’s location, additional statutory privacy rights may apply.

24. International Users and Regional Rights

Commerce Book is designed for international use. Users are responsible for complying with mandatory privacy, data-protection, consumer, accounting, tax/VAT/GST, e-commerce, Intellectual Property, and other regulatory requirements applicable to their businesses. Nothing in these Terms is intended to remove mandatory rights that cannot legally be waived. Where mandatory local law conflicts with these Terms, that law will apply to the extent legally required.

25. Disclaimer and Limitation of Liability

Commerce Book seeks to provide reliable business-management functionality but Customers must verify important business, accounting, inventory, payroll, financial, and tax information. To the maximum extent permitted by applicable law, Commerce Book will not be responsible for indirect, incidental, special, consequential, exemplary, or similar losses arising from use of or inability to use the Services, including losses caused by incorrect Customer data, unauthorized Customer-user activities, configuration errors, network failures, or independent third-party services. Nothing excludes or limits liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, Customers may be responsible for claims arising from unlawful use of Commerce Book, unlawful Customer Data, infringement of third-party rights, or material violation of these Terms.

27. Force Majeure

Commerce Book will not be responsible for delays or failures resulting from circumstances beyond reasonable control, subject to applicable law. These may include natural disasters, war, civil unrest, major infrastructure failures, widespread Internet outages, government actions, or significant cyber incidents.

28. Governing Law and Disputes

Unless mandatory applicable law or a separate written agreement requires otherwise, these Terms and the contractual relationship with Commerce Book will be governed by the laws of Bangladesh. International Users retain mandatory rights under applicable local law that cannot legally be waived. The parties should first attempt in good faith to resolve disputes through communication; unresolved disputes may be submitted to the competent court or other applicable dispute-resolution process.

29. Changes to These Terms

Commerce Book may update these Terms because of changes in Services, technology, security, business operations, Plans, regulations, or applicable laws. The latest revision date will be displayed. Material changes may be communicated through the Website, Software, Account, Email, or another appropriate method. Where applicable law requires consent, Commerce Book will obtain it.

30. Severability and Entire Agreement

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. These Terms, together with the Global Privacy Policy, applicable Plan information, Refund Policy, invoices, quotations, DPA, Enterprise Agreements, Statements of Work, and other expressly incorporated policies constitute the applicable agreement between Commerce Book and the Customer.

11. Contact Information

Commerce Book Accounting, Inventory, ERP, POS & Business Management Software Website: commercebookapp.com Legal Email: contact@commercebookapp.com Support Email: service@commercebookapp.com Registered Address: Dhaka, Bangladesh Country: Bangladesh Phone: +880 1352 409140 These Terms of Service apply to Commerce Book users worldwide, subject to applicable mandatory local laws.